A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality is pride of workmanship.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Eliminate numerical quotas, including Management by Objectives.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Learning is not compulsory… neither is survival.
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In 1945, the world was in a shambles. American companies had no competition.
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The big problems are where people don’t realise they have one in the first place.
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Whenever there is fear, you will get wrong figures.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I am forever learning and changing.
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What should be the aim of management? What is their job?
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Profit in business comes from repeat customers.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Quality is everyone’s responsibility.
W. EDWARDS DEMING