People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality is everyone’s responsibility.
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Profit in business comes from repeat customers.
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Eliminate numerical quotas, including Management by Objectives.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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No one knows the cost of a defective product – don’t tell me you do.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In 1945, the world was in a shambles. American companies had no competition.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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You should not ask questions without knowledge.
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It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING