American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Quality is everyone’s responsibility.
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Customers that boast about your project or service, and that bring friends with them.
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Whenever there is fear, you will get wrong figures.
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What should be the aim of management? What is their job?
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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I am forever learning and changing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You should not ask questions without knowledge.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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We are here to make another world.
W. EDWARDS DEMING