Profit in business comes from repeat customers.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
-
-
Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMING -
Lack of knowledge… that is the problem.
W. EDWARDS DEMING -
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING -
The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING -
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING -
Export anything to a friendly country except American management.
W. EDWARDS DEMING -
It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING -
A bad system will beat a good person every time.
W. EDWARDS DEMING -
Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING -
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING -
Quality is everyone’s responsibility.
W. EDWARDS DEMING -
Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING -
You can not define being exactly on time.
W. EDWARDS DEMING