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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

W. Edwards Deming

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Ask Cd Custom Customer Electric Ever Expectation Light Nonsense Pneumatic Tire Vcr

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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING

Ask Cd Custom Customer Electric Ever Expectation Light Nonsense Pneumatic Tire Vcr
The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING

Administrative Better Increase Machine Men Productivity Sure Way
The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING

Better Cost Long Lower Quality Relationship Result Term
Quality is pride of workmanship.
W. EDWARDS DEMING

Pride Quality Workmanship
You can not define being exactly on time.
W. EDWARDS DEMING

Can Define Exactly Nit Time You
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING

Can Describe Do Know Process
Quality is everyone’s responsibility.
W. EDWARDS DEMING

Everyone Quality Responsibility
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING

Climate Contribution Individual Influence More Organisation Research Show
The big problems are where people don’t realise they have one in the first place.
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Big Customer First Good One People Place Problem Realise Some Where
All anyone asks for is a chance to work with pride.
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All Anyone Ask Change Pride Work
What should be the aim of management? What is their job?
W. EDWARDS DEMING

Aim Job Management Should
We are here to make another world.
W. EDWARDS DEMING

Another Here Make We World
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING

Best Do Enough Know Must To Your
A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING

Anyway Background Charge Finance Know Man Manufacture Nothing Show
Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING

Cost Decline High Mean Must Production Quality Sell Until
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING

Ago Five Four Manufacture Over Predict Protection Scream Took World Year

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