Export anything to a friendly country except American management.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING