The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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What should be the aim of management? What is their job?
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The result of long-term relationships is better and better quality, and lower and lower costs.
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We are here to make another world.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You should not ask questions without knowledge.
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Innovation comes from the producer – not from the customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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In 1945, the world was in a shambles. American companies had no competition.
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When a system is stable, telling the worker about mistakes is only tampering.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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It is not necessary to change. Survival is not mandatory.
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Eliminate numerical quotas, including Management by Objectives.
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Learning is not compulsory… neither is survival.
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All anyone asks for is a chance to work with pride.
W. EDWARDS DEMING






