Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Hold everybody accountable? Ridiculous!
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Quality is pride of workmanship.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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I am forever learning and changing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is not enough to do your best; you must know what to do, and then do your best.
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People don’t like to make mistakes.
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Any manager can do well in an expanding market.
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A bad system will beat a good person every time.
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When a system is stable, telling the worker about mistakes is only tampering.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMING






