The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You should not ask questions without knowledge.
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Export anything to a friendly country except American management.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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A bad system will beat a good person every time.
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It is not enough to do your best; you must know what to do, and then do your best.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Quality is pride of workmanship.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All anyone asks for is a chance to work with pride.
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The prevailing system of management has crushed fun out of the workplace.
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No one knows the cost of a defective product – don’t tell me you do.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING