The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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Any manager can do well in an expanding market.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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In 1945, the world was in a shambles. American companies had no competition.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Quality is everyone’s responsibility.
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Whenever there is fear, you will get wrong figures.
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Profit in business comes from repeat customers.
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Eliminate numerical quotas, including Management by Objectives.
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I am forever learning and changing.
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Customers that boast about your project or service, and that bring friends with them.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Lack of knowledge… that is the problem.
W. EDWARDS DEMING