All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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It is not necessary to change. Survival is not mandatory.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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A bad system will beat a good person every time.
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Quality is everyone’s responsibility.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Quality is pride of workmanship.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eliminate numerical quotas, including Management by Objectives.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The emphasis should be on why we do a job.
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Hold everybody accountable? Ridiculous!
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Learning is not compulsory… neither is survival.
W. EDWARDS DEMING