If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
More W. Edwards Deming Quotes
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Customers that boast about your project or service, and that bring friends with them.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality is everyone’s responsibility.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality’ means what will sell and do a customer some good – at least try to.
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Learning is not compulsory… neither is survival.
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A bad system will beat a good person every time.
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Innovation comes from the producer – not from the customer.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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People don’t like to make mistakes.
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The sure way to increase productivity is to better administrate man and machine.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING