Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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The prevailing system of management has crushed fun out of the workplace.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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In 1945, the world was in a shambles. American companies had no competition.
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Quality is pride of workmanship.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Profit in business comes from repeat customers.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Customers that boast about your project or service, and that bring friends with them.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING