I am forever learning and changing.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
More W. Edwards Deming Quotes
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Profit in business comes from repeat customers.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Customers that boast about your project or service, and that bring friends with them.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Export anything to a friendly country except American management.
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Quality’ means what will sell and do a customer some good – at least try to.
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No one knows the cost of a defective product – don’t tell me you do.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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You should not ask questions without knowledge.
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Eliminate numerical quotas, including Management by Objectives.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMING






