Without conscious and deliberate effort, inertia always wins.
TONY HSIEHIt doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
More Tony Hsieh Quotes
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I’d rather spend money on things that improve the customer experience than on marketing.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Your culture is your brand.
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The best businesses are really ones that can combine passion, profits, and purpose.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Help shape the stories that people are telling about you.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Customer service shouldn’t just be A department, it should be the entire company.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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