The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEHIt doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
More Tony Hsieh Quotes
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Help shape the stories that people are telling about you.
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Inspire other communities and cities to reinvent themselves.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Zappos is a customer service company that just happens to sell shoes.
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The best leaders are servant leaders – they serve those they lead.
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Help inspire people to realize they are capable of changing the world.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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