It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
TONY HSIEHIt doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
More Tony Hsieh Quotes
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Help shape the stories that people are telling about you.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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What’s the best way to build a brand for the long term? In a word: culture.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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