Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEHYour brand is your culture.
More Tony Hsieh Quotes
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Chase the vision, not the money, the money will end up following you.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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The brand is just a lagging indicator of a company’s culture.
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The best businesses are really ones that can combine passion, profits, and purpose.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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What’s the best way to build a brand for the long term? In a word: culture.
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Stop chasing the money and start chasing the passion.
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Whatever you’re thinking, think bigger.
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Things are never as bad or as good as they seem.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Most innovation comes from outside your industry applied to your own
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