Don’t play games that you don’t understand, even if you see lots of other people making money from them.
TONY HSIEHYour brand is your culture.
More Tony Hsieh Quotes
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Customer service shouldn’t just be A department, it should be the entire company.
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SEO expertise is a core need for today’s online businesses.
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Your brand is your culture.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Your culture is your brand.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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For individuals, character is destiny. For organizations, culture is destiny.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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The best businesses are really ones that can combine passion, profits, and purpose.
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The best leaders are servant leaders – they serve those they lead.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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