Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEHBusiness is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
More Tony Hsieh Quotes
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A great brand is a story that never stops unfolding.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Help shape the stories that people are telling about you.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Chase the vision, not the money, the money will end up following you.
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Zappos is a customer service company that just happens to sell shoes.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Help inspire people to realize they are capable of changing the world.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Your culture is your brand.
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Get the culture right, and everything else just falls into place.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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