Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEHHaving a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
More Tony Hsieh Quotes
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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The brand is just a lagging indicator of a company’s culture.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Without conscious and deliberate effort, inertia always wins.
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Help inspire people to realize they are capable of changing the world.
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The best businesses are really ones that can combine passion, profits, and purpose.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Your brand is your culture.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Just figure out what your personal values are then just make those the corporate values.
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Envision, create, and believe in your own universe, and the universe will form around you.
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