A completely free library is as rare as a truly free lunch.
TOM PETERSSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
More Tom Peters Quotes
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Effective listening is a professional achievement-achieved only through hard work.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Progress is mostly the product of rogues.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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You can’t live life without an eraser.
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Formula for success: under promise and over deliver.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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If you love your company and love what you do, you will serve your customers better-period!
TOM PETERS