We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
TOM PETERSSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
More Tom Peters Quotes
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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What gets measured gets done.
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You can’t think your way out of a box; you’ve got to act.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Celebrate what you want to see more of.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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For me, reading is reading.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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