If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
TOM PETERSIf a window of opportunity appears, don’t pull down the shade.
More Tom Peters Quotes
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERS