Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERSIf a window of opportunity appears, don’t pull down the shade.
More Tom Peters Quotes
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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Lists simplify, clarify, edify.
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Have you set high standards in the past that make it clear what level of performance you demand?
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Appreciation, applause, approval, respect – we all love it!
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Execution Excellence! (Show up on time! Leave last!)
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Print-based libraries developed in an age of scarce printed resources.
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You can’t think your way out of a box; you’ve got to act.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERS