Organizations exist to serve. Period. Leaders live to serve. Period.
TOM PETERSThe simple act of paying positive attention to people has a great deal to do with productivity.
More Tom Peters Quotes
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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The thing that keeps a business ahead of the competition is excellence in execution.
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Lists simplify, clarify, edify.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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You can only improve what you measure.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Accept change as a friend. And don’t take yourself too seriously.
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Success requires a persistent misreading of the odds.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERS







