Treat the customer as an appreciating asset.
TOM PETERSThe simple act of paying positive attention to people has a great deal to do with productivity.
More Tom Peters Quotes
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Leaders understand the ultimate power of relationships.
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If you love your company and love what you do, you will serve your customers better-period!
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Swipe from the best, then adapt.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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Learning is a matter of intensity not elapsed time.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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You can’t live life without an eraser.
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If a window of opportunity appears, don’t pull down the shade.
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Hire disrespectful people.
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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The day firing becomes easy is the day to fire yourself.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
TOM PETERS