No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDLearning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
More Ken Blanchard Quotes
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All good performance starts with clear goals.
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Catch people in the act of doing something right.
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Successful organizations have one common central focus: Customers.
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When you stop learning you stop growing.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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When you’re committed to something, you accept no excuses, only results.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Knowing where you are going is the first step to getting there.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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The key to successful leadership today is influence, not authority.
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Customer service should not be a department, customer service is everyone’s job.
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Your game is only as good as your practice.
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Present thinking people kill the future.
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