No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDBeware of putting all your focus into results. While results are important, your people should be your number one area of focus.
More Ken Blanchard Quotes
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If you want your people to be responsible, be responsive to their needs.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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Everyday do something in relation to everything that’s important to you.
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Catching people doing things right is a powerful management concept.
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Take what you do seriously, but yourself lightly.
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Leadership is not something you do to people. It’s something you do with people.
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A river without banks is a large puddle.
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Catch people in the act of doing something right.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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Don’t wait until people do things exactly right before you praise them.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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Customer service should not be a department, customer service is everyone’s job.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
KEN BLANCHARD