The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
KEN BLANCHARDBeware of putting all your focus into results. While results are important, your people should be your number one area of focus.
More Ken Blanchard Quotes
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The cure for too much to do is solitude and silence.
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If you want your people to be responsible, be responsive to their needs.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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The only job security you have today is your commitment to continuous personal improvement.
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It never hurts to toot your own horn once in a while.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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Catch people in the act of doing something right.
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If you don’t seek perfection, you can never reach excellence.
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No one can make you serve customers well. That’s because great service is a choice.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Customer service should not be a department, customer service is everyone’s job.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Do your best to succeed and push the limits without violating them.
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Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD