Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDWhen you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARDEveryone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARDMost companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARDEmpowerment is all about letting go so that others can get going.
KEN BLANCHARDIf you don’t seek perfection, you can never reach excellence.
KEN BLANCHARDWhat we give our attention to, grows.
KEN BLANCHARDIf becoming a high performing organization is the destination, leadership is the engine.
KEN BLANCHARDYour game is only as good as your practice.
KEN BLANCHARDDon’t quack like a duck, soar like an eagle.
KEN BLANCHARDA little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARDNone of us is as smart as all of us.
KEN BLANCHARDIf you want your people to be responsible, be responsive to their needs.
KEN BLANCHARDThe only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARDYou have the power to help people become winners.
KEN BLANCHARDThe best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD