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No one can make you serve customers well. That’s because great service is a choice.

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Choice Greatness Service

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success
Don’t quack like a duck, soar like an eagle.
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Ambition Inspirational Leadership Motivational One Liner
All good performance starts with clear goals.
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Goal Goodness Inspirational One Liner
Catching people doing things right is a powerful management concept.
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Motivational People Powerful
Everyday do something in relation to everything that’s important to you.
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Everyday Important Relationship Yourself
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
KEN BLANCHARD

Body God Humility Listening Talk
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Appearance Feeling Goodness People
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD

Important Leadership Relationship Yourself
The cure for too much to do is solitude and silence.
KEN BLANCHARD

Silence Solitude
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
KEN BLANCHARD

Honesty Integrity Ourselves Truth
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
KEN BLANCHARD

Goal Leadership Organization Vision
When you’re committed to something, you accept no excuses, only results.
KEN BLANCHARD

Acceptance Commitment Yourself
Leadership is not something you do to people. It’s something you do with people.
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Leadership People Team Work
The key to successful leadership today is influence, not authority.
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Authority Inspirational Leadership Success

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