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No one can make you serve customers well. That’s because great service is a choice.

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Choice Greatness Service

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
Vision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARD

Difference Vision Worth
People who feel good about themselves produce good results.
KEN BLANCHARD

Feeling Inspirational Morning People Worth
The greatest leaders mobilize others by coalescing people around a shared vision.
KEN BLANCHARD

Greatness Leadership People Vision
Real communication happens when people feel safe.
KEN BLANCHARD

Communication Feeling People Reality Safety Thinking
Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
KEN BLANCHARD

Difference Oneself Technology Truth
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
All good performance starts with clear goals.
KEN BLANCHARD

Goal Goodness Inspirational One Liner
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
KEN BLANCHARD

Desire Difference Existence Problem
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
KEN BLANCHARD

Body God Humility Listening Talk
None of us is as smart as all of us.
KEN BLANCHARD

Inspirational Leadership Teamwork
Leadership is anytime you seek to influence the thinking, behavior, or development of others.
KEN BLANCHARD

Development Inspirational Leadership Thinking
Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right

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