Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDNo one can make you serve customers well. That’s because great service is a choice.
More Ken Blanchard Quotes
-
-
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD -
Don’t quack like a duck, soar like an eagle.
KEN BLANCHARD -
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD -
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD -
Present thinking people kill the future.
KEN BLANCHARD -
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD -
Knowing where you are going is the first step to getting there.
KEN BLANCHARD -
Catching people doing things right is a powerful management concept.
KEN BLANCHARD -
Everyday do something in relation to everything that’s important to you.
KEN BLANCHARD -
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD -
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD -
Things not worth doing are not worth doing well.
KEN BLANCHARD -
Perpetual prosperity comes to those who help others.
KEN BLANCHARD -
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD -
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD