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No one can make you serve customers well. That’s because great service is a choice.

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Choice Greatness Service

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD

Company Management Time
Don’t quack like a duck, soar like an eagle.
KEN BLANCHARD

Ambition Inspirational Leadership Motivational One Liner
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility
Present thinking people kill the future.
KEN BLANCHARD

Future Kill People Present Technology Thinking
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work
Knowing where you are going is the first step to getting there.
KEN BLANCHARD

Journey Success Vision
Catching people doing things right is a powerful management concept.
KEN BLANCHARD

Motivational People Powerful
Everyday do something in relation to everything that’s important to you.
KEN BLANCHARD

Everyday Important Relationship Yourself
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
Things not worth doing are not worth doing well.
KEN BLANCHARD

Action Worth
Perpetual prosperity comes to those who help others.
KEN BLANCHARD

Generosity Help Prosperity
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD

Break Limitation Rule Success

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