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No one can make you serve customers well. That’s because great service is a choice.

Ken Blanchard

Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
KEN BLANCHARD

Attitude Goodness Intention Reaction
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD

Care Gratitude Life Love People
A river without banks is a large puddle.
KEN BLANCHARD

One Liner River
If you want to know why your people are not performing well, step up to the mirror and take a peek.
KEN BLANCHARD

People Performance Smart
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
KEN BLANCHARD

Goal Yourself
Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
KEN BLANCHARD

Difference Oneself Technology Truth
Life is special when you reach out beyond yourself to be a true servant leader for others.
KEN BLANCHARD

Beyond Leader Life Servant Special True
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARD

Inspirational Leadership Positive
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Real communication happens when people feel safe.
KEN BLANCHARD

Communication Feeling People Reality Safety Thinking
People don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARD

Care Challenge Heart Leadership
Leadership is anytime you seek to influence the thinking, behavior, or development of others.
KEN BLANCHARD

Development Inspirational Leadership Thinking
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work

No one can make you serve customers well. That’s because great service is a choice.

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No one can make you serve customers well. That’s because great service is a choice.

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Popular Authors

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