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No one can make you serve customers well. That’s because great service is a choice.

Ken Blanchard

Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
The greatest leaders mobilize others by coalescing people around a shared vision.
KEN BLANCHARD

Greatness Leadership People Vision
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD

Care Gratitude Life Love People
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
KEN BLANCHARD

Action Behavior Change Learning Yourself
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work
You have the power to help people become winners.
KEN BLANCHARD

Motivational People Win Yourself
The key to successful leadership today is influence, not authority.
KEN BLANCHARD

Authority Inspirational Leadership Success
Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
KEN BLANCHARD

Humility Inspirational Leadership Responsibility
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
Before something can become a habit it must first be practiced as a discipline.
KEN BLANCHARD

Discipline Habit Inspirational Leadership
Vision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARD

Difference Vision Worth
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD

Break Limitation Rule Success
A river without banks is a large puddle.
KEN BLANCHARD

One Liner River
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
KEN BLANCHARD

Honesty Integrity Ourselves Truth
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
KEN BLANCHARD

Ego Help Important See

No one can make you serve customers well. That’s because great service is a choice.

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No one can make you serve customers well. That’s because great service is a choice.

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Popular Authors

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