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No one can make you serve customers well. That’s because great service is a choice.

Ken Blanchard

If becoming a high performing organization is the destination, leadership is the engine.
KEN BLANCHARD

Business Leadership Success
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work
Effective team leaders adjust their style to provide what the group can’t provide for itself.
KEN BLANCHARD

Leadership Style Team
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
KEN BLANCHARD

Body God Humility Listening Talk
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
KEN BLANCHARD

Ego Help Important See
If you want to know why your people are not performing well, step up to the mirror and take a peek.
KEN BLANCHARD

People Performance Smart
No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Purpose can never be about achievement; it is much bigger.
KEN BLANCHARD

Achievement Bigger Purpose
Knowing where you are going is the first step to getting there.
KEN BLANCHARD

Journey Success Vision
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People

No one can make you serve customers well. That’s because great service is a choice.

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No one can make you serve customers well. That’s because great service is a choice.

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Popular Authors

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