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No one can make you serve customers well. That’s because great service is a choice.

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Choice Greatness Service

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

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Things not worth doing are not worth doing well.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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Knowing where you are going is the first step to getting there.
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