People around the world, they want the authentic Starbucks experience.
HOWARD SCHULTZEntrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.
More Howard Schultz Quotes
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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But when you really believe-in yourself, in your dream-you just have to do everything you possibly can to take control and make your vision a reality. No great achievement happens by luck.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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In times of adversity and change, we really discover who we are and what we’re made of.
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Sometimes you have to create the thing you want to be part of.
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Be bold, but be fair. Don’t give in. If others around you have integrity, too, you can prevail.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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Always challenge the old ways.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
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Success is best when it is shared.
HOWARD SCHULTZ






