We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
HOWARD SCHULTZTo be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
More Howard Schultz Quotes
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People around the world, they want the authentic Starbucks experience.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, ‘I’m going to do this’.
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Don’t be threatened by people smarter than you.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can’t cut enough costs to save your way to prosperity.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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My passion. My commitment. This is the most important thing in my life other than my family.
HOWARD SCHULTZ