Customers must recognize that you stand for something.
HOWARD SCHULTZA great business has to have a conscience. You have to know who you are and who you are not.
More Howard Schultz Quotes
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
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Risk more than others think safe.
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A great business has to have a conscience. You have to know who you are and who you are not.
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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At its core, I believe leadership is about instilling confidence in others.
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I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
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In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Always challenge the old ways.
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I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
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Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
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Don’t be threatened by people smarter than you.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
HOWARD SCHULTZ