In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
HOWARD SCHULTZPeople want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
More Howard Schultz Quotes
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This may sound a bit naive, but I got here by believing in big dreams.
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Entrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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Customers must recognize that you stand for something.
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I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
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You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
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Be bold, but be fair. Don’t give in. If others around you have integrity, too, you can prevail.
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A great business has to have a conscience. You have to know who you are and who you are not.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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I can’t imagine a day without coffee. I can’t imagine!
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can’t cut enough costs to save your way to prosperity.
HOWARD SCHULTZ






