Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
HOWARD SCHULTZHiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
HOWARD SCHULTZPeople around the world, they want the authentic Starbucks experience.
HOWARD SCHULTZWhen companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
HOWARD SCHULTZI never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
HOWARD SCHULTZWork should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
HOWARD SCHULTZYou must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
HOWARD SCHULTZI believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.
HOWARD SCHULTZIn many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
HOWARD SCHULTZPeople want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
HOWARD SCHULTZSometimes you have to create the thing you want to be part of.
HOWARD SCHULTZRisk more than others think safe.
HOWARD SCHULTZWe are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZDon’t be threatened by people smarter than you.
HOWARD SCHULTZSocial and digital media is a bullet train, and that bullet train is not coming home.
HOWARD SCHULTZBe bold, but be fair. Don’t give in. If others around you have integrity, too, you can prevail.
HOWARD SCHULTZCutting prices or putting things on sale is not sustainable business strategy.
HOWARD SCHULTZ