China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
HOWARD SCHULTZThe hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
More Howard Schultz Quotes
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The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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Sometimes you have to create the thing you want to be part of.
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Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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This may sound a bit naive, but I got here by believing in big dreams.
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Success is empty if you arrive at the finish line alone.
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You cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
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When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.
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My passion. My commitment. This is the most important thing in my life other than my family.
HOWARD SCHULTZ