Don’t be threatened by people smarter than you.
HOWARD SCHULTZBeverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
More Howard Schultz Quotes
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Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
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Business leaders cannot be bystanders.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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Sometimes you have to create the thing you want to be part of.
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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A great business has to have a conscience. You have to know who you are and who you are not.
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Customers must recognize that you stand for something.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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My passion. My commitment. This is the most important thing in my life other than my family.
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People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.
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This may sound a bit naive, but I got here by believing in big dreams.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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