Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
HOWARD SCHULTZI conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
More Howard Schultz Quotes
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Customers must recognize that you stand for something.
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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Believe in your dreams and dream big. And then after you’ve done that, dream bigger.
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Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
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Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
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China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Always challenge the old ways.
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Sometimes you have to create the thing you want to be part of.
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Success is best when it is shared.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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