Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
HOWARD SCHULTZYou cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
More Howard Schultz Quotes
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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The challenge of the retail business is the human condition.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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In times of adversity and change, we really discover who we are and what we’re made of.
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Whatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
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Success is best when it is shared.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
HOWARD SCHULTZ