Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can’t cut enough costs to save your way to prosperity.
HOWARD SCHULTZYou cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
More Howard Schultz Quotes
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Success is best when it is shared.
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Success is something that has to be earned every day.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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The challenge of the retail business is the human condition.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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Believe in your dreams and dream big. And then after you’ve done that, dream bigger.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
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Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
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I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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