Don’t quack like a duck, soar like an eagle.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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Have I done what is really important today?
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Don’t wait until people do things exactly right before you praise them.
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The only job security you have today is your commitment to continuous personal improvement.
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The best minute you spend is the one you invest in people.
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Empowerment is all about letting go so that others can get going.
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No one can make you serve customers well. That’s because great service is a choice.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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Catching people doing things right is a powerful management concept.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Nice guys may appear to finish last, but usually they are running a different race.
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