Catching people doing things right is a powerful management concept.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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You have the power to help people become winners.
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Feedback is the breakfast of champions.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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It never hurts to toot your own horn once in a while.
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Your game is only as good as your practice.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Catch people in the act of doing something right.
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If becoming a high performing organization is the destination, leadership is the engine.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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All good performance starts with clear goals.
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Purpose can never be about achievement; it is much bigger.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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The only job security you have today is your commitment to continuous personal improvement.
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Present thinking people kill the future.
KEN BLANCHARD






