“Customer service should not be a department, customer service is everyone’s job.”

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever

The greatest leaders mobilize others by coalescing people around a shared vision.

Empowerment is all about letting go so that others can get going.

Life is special when you reach out beyond yourself to be a true servant leader for others.

If you don’t seek perfection, you can never reach excellence.

When you stop learning you stop growing.

Catching people doing things right is a powerful management concept.

Leadership is not something you do to people. It’s something you do with people.

We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.

Have I done what is really important today?

All good performance starts with clear goals.

If you were very bright and you became head of a department, as I did, of the psychology department, you were encouraged to go on to graduate work. But as a women you didn’t even think about discrimination.

I just like the company of beautiful women. I have a weakness in that department.

I have made more friends for American culture than the State Department. Certainly I have made fewer enemies, but that isn’t very difficult.

What makes the Kingdom come is heartfelt compassion: a way of tenderness that knows no frontiers, no labels, no compartmentalizing, and no sectarian divisions.

It is not the job of the Department of Education to maximize profits for the government at the cost of squeezing students who are struggling to get an education.

Customer service shouldn’t just be A department, it should be the entire company.

Every facet, every department of your mind, is to be programmed by you. And unless you assume your rightful responsibility, and begin to program your own mind, the world will program it for you.

Don’t blame the marketing department. The buck stops with the chief executive.