Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
KEN BLANCHARDIf you don’t seek perfection, you can never reach excellence.
More Ken Blanchard Quotes
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Successful organizations have one common central focus: Customers.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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All good performance starts with clear goals.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Business is like tennis. Those who serve well win.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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The best way to develop responsibility in people is to give them responsibility.
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The cure for too much to do is solitude and silence.
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Catching people doing things right is a powerful management concept.
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Take what you do seriously, but yourself lightly.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Customer service should not be a department, customer service is everyone’s job.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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