Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARDPositive thinkers get positive results because they are not afraid of problems.
More Ken Blanchard Quotes
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No one can make you serve customers well. That’s because great service is a choice.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Catch people in the act of doing something right.
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Nice guys may appear to finish last, but usually they are running a different race.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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The best minute you spend is the one you invest in people.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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The only job security you have today is your commitment to continuous personal improvement.
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If becoming a high performing organization is the destination, leadership is the engine.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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You have the power to help people become winners.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Customer service should not be a department, customer service is everyone’s job.
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