Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGA bad system will beat a good person every time.
More W. Edwards Deming Quotes
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The emphasis should be on why we do a job.
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Learning is not compulsory… neither is survival.
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A bad system will beat a good person every time.
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Profit in business comes from repeat customers.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Export anything to a friendly country except American management.
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You should not ask questions without knowledge.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Hold everybody accountable? Ridiculous!
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It is not enough to do your best; you must know what to do, and then do your best.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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It is not necessary to change. Survival is not mandatory.
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Any manager can do well in an expanding market.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMING