The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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Quality is pride of workmanship.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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In 1945, the world was in a shambles. American companies had no competition.
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The emphasis should be on why we do a job.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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We are here to make another world.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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You should not ask questions without knowledge.
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The big problems are where people don’t realise they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING