“Hold everybody accountable? Ridiculous!”

American management thinks that they can just copy from Japan. But they don’t know what to copy.

I am forever learning and changing.

The big problems are where people don’t realise they have one in the first place.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

Hamas is responsible and Hamas should held accountable for civilian deaths.

And gradually they’re beginning to recognize the fact that there’s nothing more secure than a democratic, accountable, and participatory form of government. But it’s sunk in only theoretically, it has not yet sunk in completely in practical terms.

In millions of encounters each year between the police and the public, it may be too much to expect that every officer will always get it right. But it is not too much to expect that we can put the right safeguards in place to hold officers accountable when they get it wrong.

I repeat… that all power is a trust; that we are accountable for its exercise; that from the people and for the people all springs, and all must exist.

Through biblical community in their local church, through honesty and transparency, sharing what it is that troubles them, being accountable.

Find a partner, commit to taking action, and hold each other accountable.

My Dear Son… remember that you are accountable to your Maker for all your words and actions.

I like being responsible for myself.