Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In 1945, the world was in a shambles. American companies had no competition.
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Hold everybody accountable? Ridiculous!
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Lack of knowledge… that is the problem.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality is pride of workmanship.
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The emphasis should be on why we do a job.
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You should not ask questions without knowledge.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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We are here to make another world.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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People don’t like to make mistakes.
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What should be the aim of management? What is their job?
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A bad system will beat a good person every time.
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No one knows the cost of a defective product – don’t tell me you do.
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Quality is everyone’s responsibility.
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Export anything to a friendly country except American management.
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You can not define being exactly on time.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMING