A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
More W. Edwards Deming Quotes
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I am forever learning and changing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A bad system will beat a good person every time.
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Customers that boast about your project or service, and that bring friends with them.
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Quality’ means what will sell and do a customer some good – at least try to.
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Quality is pride of workmanship.
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Quality is everyone’s responsibility.
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Learning is not compulsory… neither is survival.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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What should be the aim of management? What is their job?
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The sure way to increase productivity is to better administrate man and machine.
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Profit in business comes from repeat customers.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING