You should not ask questions without knowledge.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
More W. Edwards Deming Quotes
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All anyone asks for is a chance to work with pride.
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Hold everybody accountable? Ridiculous!
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No one knows the cost of a defective product – don’t tell me you do.
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When a system is stable, telling the worker about mistakes is only tampering.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Any manager can do well in an expanding market.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Whenever there is fear, you will get wrong figures.
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It is not necessary to change. Survival is not mandatory.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality is pride of workmanship.
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It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING