Lack of knowledge… that is the problem.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
More W. Edwards Deming Quotes
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You should not ask questions without knowledge.
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Quality is everyone’s responsibility.
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You can not define being exactly on time.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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I am forever learning and changing.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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It is not enough to do your best; you must know what to do, and then do your best.
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Innovation comes from the producer – not from the customer.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Learning is not compulsory… neither is survival.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Any manager can do well in an expanding market.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING