“The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.”

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

That’s already been tried before only means the first attempt got it wrong.

If there could’ve ever been a magical time to build an enterprise software company, now is absolutely that time.

Innovation is hard because solving problems people didn’t know they had & building something no one needs look identical at first.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

Always look for these changing technology factors- any market that has a significant change in the underlying raw materials …or enabling factors, is an environment that is about to change in a very significant way.

Startups often win because it’s easier to see what comes next when you don’t have to worry about maintaining what came last.

In the enterprise you want to start intentionally small.

We didn’t really start the company to go build an enterprise software company.

You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices… because that business model is fundamental to the existence of the company.

Everything about the enterprise, and then by definition the software the enterprise uses has changed – just in the last 5 years.

It always seems to me better to slough off the answer to a question that I consider to be a terrible invasion of privacy – the kind of privacy that a writer must keep for himself.

Genius not only diagnoses the situation but supplies the answers.

The principle of Sturgeon’s Razor states that the simplest answer to any problem is 90% crap

A civilized man is one who will give a serious answer to a serious question. Civilization itself is a certain sane balance of values.

The simplest answer is to act.

There should be more sincerity and heart in human relations, more silence and simplicity in our interactions. Be rude when you’re angry, laugh when something is funny, and answer when you’re asked.

This whole problem can be stated quite simply by asking, “Is there a meaning to music?” My answer to that would be, “Yes.” And “Can you state in so many words what the meaning is?” My answer to that would be, “No.”

Someone once asked me… whether I waited for inspiration. My answer was: “Every day!”