“You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices… because that business model is fundamental to the existence of the company.”

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

That’s already been tried before only means the first attempt got it wrong.

If there could’ve ever been a magical time to build an enterprise software company, now is absolutely that time.

Innovation is hard because solving problems people didn’t know they had & building something no one needs look identical at first.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

The citation for the 1971 Nobel Prize in Chemistry reads, ‘for contribution to the knowledge of electronic structures and geometry of molecules, especially free radicals,’ and therefore implies that the Prize has been awarded for a long series of studies extending practically over my whole scientific life.

The problems of language here are really serious. We wish to speak in some way about the structure of the atoms. But we cannot speak about atoms in ordinary language.

Often it is the means that justify the ends: goals advance technique and technique survives even when goal structures crumble.

It is better to have 100 functions operate on one data structure than to have 10 functions operate on 10 data structures.

Time is a rigid, bonelike structure, extending infinitely ahead and behind, fossilizing the future as well as the past.

The EU is mired in deep structural crisis. Greece, Portugal and Ireland cannot survive inside the Euro.

I will be ruthless in cutting out waste, streamlining structures and improving efficiency.

Built squarely on a fivefold ministry, organized around mission where everyone (not just professionals) is considered an empowered agent, and tends to be decentralized in organizational structure.