“My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.”

Why we do what we do: that moment when you get to see the future on your computer screen before the rest of the world.

The benefit to building a startup is that customers don’t have the same kind of friction when they adopt new technology.

If you don’t go to every level of your company, you distance yourself from the marketplace and from your people.

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

One day that same year, I told my dad that someday, I would sail around the world alone.

I’m one of five kids and we lived on a massive farm in New South Wales with my mum and dad.

My dad was so much fun growing up.

I think I discovered my first, you know, my first image of a naked woman was sort of sneaking a peek at one of those magazines that was in my dad’s store.

I always tell people that my primary job is being a dad and husband. Music is just what pays the bills.

I get on fine with my mum and dad, but if they want to see the grandchildren, they come to me.

My hometown is 30,000 people. It’s remote, but it’s an oil town, so it’s developed. There’s definitely a mill mentality: not a lot of people leave. It’s a lot of long hours, shift work. Even my Dad, who’s a dentist worked hard, because that’s what people do up there.

Back in high school I told my dad, “I’m going to have a computer someday.” And he said that it cost as much as a house-the downpayment on a house. And I said, “Well, I’ll live in an apartment.”