If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
TONY HSIEHI thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
More Tony Hsieh Quotes
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Zappos is a customer service company that just happens to sell shoes.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Most innovation comes from outside your industry applied to your own
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Customer service shouldn’t just be A department, it should be the entire company.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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What’s the best way to build a brand for the long term? In a word: culture.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEH