We are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZI was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
More Howard Schultz Quotes
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I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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At its core, I believe leadership is about instilling confidence in others.
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Customers must recognize that you stand for something.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
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It’s one thing to dream, but when the moment is right, you’ve got to be willing to leave what’s familiar and go out to find your own sound.
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We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
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Don’t be threatened by people smarter than you.
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Success is something that has to be earned every day.
HOWARD SCHULTZ