No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDDon’t quack like a duck, soar like an eagle.
More Ken Blanchard Quotes
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Honesty is telling the truth to ourselves and others. Integrity is living that truth.
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Nice guys may appear to finish last, but usually they are running a different race.
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Take what you do seriously, but yourself lightly.
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Business is like tennis. Those who serve well win.
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When you stop learning you stop growing.
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Successful organizations have one common central focus: Customers.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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If becoming a high performing organization is the destination, leadership is the engine.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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One of the deepest principles of life and leadership: it’s not about you.
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The cure for too much to do is solitude and silence.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Present thinking people kill the future.
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Do your best to succeed and push the limits without violating them.
KEN BLANCHARD






