“Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.”

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Customer service should not be a department, customer service is everyone’s job.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever

The greatest leaders mobilize others by coalescing people around a shared vision.

Empowerment is all about letting go so that others can get going.

Life is special when you reach out beyond yourself to be a true servant leader for others.

If you don’t seek perfection, you can never reach excellence.

When you stop learning you stop growing.

People change and even products change. But over the course of time it’s the strength of a company’s philosophy that will determine whether or not it endures.

I’m in nobody’s circle, I’ve always been an outsider.

I had to work my way up to be where I am now. All these companies could have done the same.

You cannot conceive how I ache to be with you: how I would die for one hour.

Whores don’t live in company of poor men, citizens never support a weak company and birds don’t build nests on a tree that doesn’t bear fruits.

When one is consumed by the sorrows of life, three things give him relief: offspring, a wife, and the company of the Lord’s devotees.

No matter what you study, the thing that you know best is what you grew up with.

Come Dance with Me , come dance.