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Successful organizations have one common central focus: Customers.

Ken Blanchard

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARD

Inspirational Leadership Positive
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work
Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
KEN BLANCHARD

Humility Inspirational Leadership Responsibility
The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARD

Empowerment Knowledge Mean Skill Team
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Vision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARD

Difference Vision Worth
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
KEN BLANCHARD

Business Connection Dignity Feeling Goal Inspirational Job
None of us is as smart as all of us.
KEN BLANCHARD

Inspirational Leadership Teamwork
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD

Change Enjoyment Learning Necessary World
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
When you’re committed to something, you accept no excuses, only results.
KEN BLANCHARD

Acceptance Commitment Yourself
Don’t wait until people do things exactly right before you praise them.
KEN BLANCHARD

People Praise Wait
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
KEN BLANCHARD

Honesty Integrity Ourselves Truth
Empowerment is all about letting go so that others can get going.
KEN BLANCHARD

Empowerment Let Go Success
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself

Successful organizations have one common central focus: Customers.

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Successful organizations have one common central focus: Customers.

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