“Successful organizations have one common central focus: Customers.”

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

Knowing where you are going is the first step to getting there.

Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.

Everyday do something in relation to everything that’s important to you.

We are not just our behavior. We are the person managing our behavior.

Your life must focus on the maximization of objectivity.

Making disciples isn’t about gathering pupils to listen to your teaching. The real focus is not on teaching people at all–the focus is on loving them.

You can complain about what you can’t change or you can focus on what you can change.

In times of speed dating, focus on real connections and wild soulful sex.

Let me say this, to all of the chattering class that so much focuses on those little tiny, yes, porky amendments – the American people really don’t care.

Goals provide the energy source that powers our lives. One of the best ways we can get the most from the energy we have is to focus it. That is what goals can do for us; concentrate our energy.

In order to be a great marketer, you have to be focused and intense and look at scarcity, urgency, activity and passion in the marketplace.

Success at anything will always come down to this: focus & effort. And we control both.