When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
More W. Edwards Deming Quotes
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I am forever learning and changing.
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Profit in business comes from repeat customers.
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Innovation comes from the producer – not from the customer.
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The sure way to increase productivity is to better administrate man and machine.
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The big problems are where people don’t realise they have one in the first place.
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What should be the aim of management? What is their job?
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We are here to make another world.
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Any manager can do well in an expanding market.
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Hold everybody accountable? Ridiculous!
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The emphasis should be on why we do a job.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING