Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
More W. Edwards Deming Quotes
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Profit in business comes from repeat customers.
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No one knows the cost of a defective product – don’t tell me you do.
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It is not enough to do your best; you must know what to do, and then do your best.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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When a system is stable, telling the worker about mistakes is only tampering.
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You can not define being exactly on time.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Customers that boast about your project or service, and that bring friends with them.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is pride of workmanship.
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It is not necessary to change. Survival is not mandatory.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The emphasis should be on why we do a job.
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Export anything to a friendly country except American management.
W. EDWARDS DEMING