Profit in business comes from repeat customers.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
More W. Edwards Deming Quotes
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A bad system will beat a good person every time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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If you do not know how to ask the right question, you discover nothing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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No one knows the cost of a defective product – don’t tell me you do.
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Quality’ means what will sell and do a customer some good – at least try to.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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All anyone asks for is a chance to work with pride.
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Learning is not compulsory… neither is survival.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eliminate numerical quotas, including Management by Objectives.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING