You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING -
Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING -
Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING -
If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING -
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING -
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING -
All anyone asks for is a chance to work with pride.
W. EDWARDS DEMING -
Quality is pride of workmanship.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING -
Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING -
Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMING -
The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING