Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
More W. Edwards Deming Quotes
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In 1945, the world was in a shambles. American companies had no competition.
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What should be the aim of management? What is their job?
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Quality is pride of workmanship.
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Lack of knowledge… that is the problem.
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The big problems are where people don’t realise they have one in the first place.
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You can not define being exactly on time.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Learning is not compulsory… neither is survival.
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The prevailing system of management has crushed fun out of the workplace.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Eliminate numerical quotas, including Management by Objectives.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMING






