No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGYou should not ask questions without knowledge.
More W. Edwards Deming Quotes
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Any manager can do well in an expanding market.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The big problems are where people don’t realise they have one in the first place.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Quality is everyone’s responsibility.
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Customers that boast about your project or service, and that bring friends with them.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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People don’t like to make mistakes.
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Hold everybody accountable? Ridiculous!
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If you do not know how to ask the right question, you discover nothing.
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We are here to make another world.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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You should not ask questions without knowledge.
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I am forever learning and changing.
W. EDWARDS DEMING






