So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
More W. Edwards Deming Quotes
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Lack of knowledge… that is the problem.
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A bad system will beat a good person every time.
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The sure way to increase productivity is to better administrate man and machine.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality is pride of workmanship.
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The emphasis should be on why we do a job.
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Customers that boast about your project or service, and that bring friends with them.
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The prevailing system of management has crushed fun out of the workplace.
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Profit in business comes from repeat customers.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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When a system is stable, telling the worker about mistakes is only tampering.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING