Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
More W. Edwards Deming Quotes
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All anyone asks for is a chance to work with pride.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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If you do not know how to ask the right question, you discover nothing.
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The emphasis should be on why we do a job.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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A bad system will beat a good person every time.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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In 1945, the world was in a shambles. American companies had no competition.
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Profit in business comes from repeat customers.
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The prevailing system of management has crushed fun out of the workplace.
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It is not enough to do your best; you must know what to do, and then do your best.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The sure way to increase productivity is to better administrate man and machine.
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Lack of knowledge… that is the problem.
W. EDWARDS DEMING