Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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Customers that boast about your project or service, and that bring friends with them.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The emphasis should be on why we do a job.
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Learning is not compulsory… neither is survival.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A bad system will beat a good person every time.
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The sure way to increase productivity is to better administrate man and machine.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Eliminate numerical quotas, including Management by Objectives.
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It is not enough to do your best; you must know what to do, and then do your best.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Lack of knowledge… that is the problem.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING