It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
More W. Edwards Deming Quotes
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A bad system will beat a good person every time.
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The prevailing system of management has crushed fun out of the workplace.
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Innovation comes from the producer – not from the customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The big problems are where people don’t realise they have one in the first place.
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You can not define being exactly on time.
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Eliminate numerical quotas, including Management by Objectives.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Customers that boast about your project or service, and that bring friends with them.
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People don’t like to make mistakes.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING