Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
More W. Edwards Deming Quotes
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A bad system will beat a good person every time.
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Lack of knowledge… that is the problem.
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If you do not know how to ask the right question, you discover nothing.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The emphasis should be on why we do a job.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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I am forever learning and changing.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Whenever there is fear, you will get wrong figures.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Export anything to a friendly country except American management.
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Learning is not compulsory… neither is survival.
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In 1945, the world was in a shambles. American companies had no competition.
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The sure way to increase productivity is to better administrate man and machine.
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No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING