The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
More W. Edwards Deming Quotes
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All anyone asks for is a chance to work with pride.
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People don’t like to make mistakes.
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Any manager can do well in an expanding market.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Innovation comes from the producer – not from the customer.
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Hold everybody accountable? Ridiculous!
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The big problems are where people don’t realise they have one in the first place.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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In 1945, the world was in a shambles. American companies had no competition.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING