Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
More W. Edwards Deming Quotes
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In 1945, the world was in a shambles. American companies had no competition.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Whenever there is fear, you will get wrong figures.
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A bad system will beat a good person every time.
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Quality is pride of workmanship.
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Hold everybody accountable? Ridiculous!
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You can not define being exactly on time.
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If you do not know how to ask the right question, you discover nothing.
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The big problems are where people don’t realise they have one in the first place.
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People don’t like to make mistakes.
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All anyone asks for is a chance to work with pride.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Eliminate numerical quotas, including Management by Objectives.
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Customers that boast about your project or service, and that bring friends with them.
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