Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
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Lack of knowledge… that is the problem.
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The emphasis should be on why we do a job.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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No one knows the cost of a defective product – don’t tell me you do.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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I am forever learning and changing.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Customers that boast about your project or service, and that bring friends with them.
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Innovation comes from the producer – not from the customer.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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It is not enough to do your best; you must know what to do, and then do your best.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You can not define being exactly on time.
W. EDWARDS DEMING