All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The sure way to increase productivity is to better administrate man and machine.
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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It is not enough to do your best; you must know what to do, and then do your best.
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Whenever there is fear, you will get wrong figures.
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If you do not know how to ask the right question, you discover nothing.
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In 1945, the world was in a shambles. American companies had no competition.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality’ means what will sell and do a customer some good – at least try to.
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It is not necessary to change. Survival is not mandatory.
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A bad system will beat a good person every time.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Customers that boast about your project or service, and that bring friends with them.
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