People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Export anything to a friendly country except American management.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Profit in business comes from repeat customers.
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Customers that boast about your project or service, and that bring friends with them.
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Quality is everyone’s responsibility.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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When a system is stable, telling the worker about mistakes is only tampering.
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Lack of knowledge… that is the problem.
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Any manager can do well in an expanding market.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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What should be the aim of management? What is their job?
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING