The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you do not know how to ask the right question, you discover nothing.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality is pride of workmanship.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Customers that boast about your project or service, and that bring friends with them.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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No one knows the cost of a defective product – don’t tell me you do.
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All anyone asks for is a chance to work with pride.
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The big problems are where people don’t realise they have one in the first place.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Quality is everyone’s responsibility.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING