All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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In 1945, the world was in a shambles. American companies had no competition.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The sure way to increase productivity is to better administrate man and machine.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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People don’t like to make mistakes.
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Hold everybody accountable? Ridiculous!
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The prevailing system of management has crushed fun out of the workplace.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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A bad system will beat a good person every time.
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It is not enough to do your best; you must know what to do, and then do your best.
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Eliminate numerical quotas, including Management by Objectives.
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If you do not know how to ask the right question, you discover nothing.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING