I am forever learning and changing.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is everyone’s responsibility.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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The big problems are where people don’t realise they have one in the first place.
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Quality is pride of workmanship.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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We are here to make another world.
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Learning is not compulsory… neither is survival.
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People don’t like to make mistakes.
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If you do not know how to ask the right question, you discover nothing.
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The emphasis should be on why we do a job.
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You should not ask questions without knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING