Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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What should be the aim of management? What is their job?
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Quality is pride of workmanship.
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Any manager can do well in an expanding market.
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Quality’ means what will sell and do a customer some good – at least try to.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Customers that boast about your project or service, and that bring friends with them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I am forever learning and changing.
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In 1945, the world was in a shambles. American companies had no competition.
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The sure way to increase productivity is to better administrate man and machine.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING






