The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Whenever there is fear, you will get wrong figures.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Any manager can do well in an expanding market.
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Eliminate numerical quotas, including Management by Objectives.
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If you do not know how to ask the right question, you discover nothing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Quality is everyone’s responsibility.
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The sure way to increase productivity is to better administrate man and machine.
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Hold everybody accountable? Ridiculous!
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Customers that boast about your project or service, and that bring friends with them.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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What should be the aim of management? What is their job?
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMING