The emphasis should be on why we do a job.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
More W. Edwards Deming Quotes
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Whenever there is fear, you will get wrong figures.
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Innovation comes from the producer – not from the customer.
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You can not define being exactly on time.
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I am forever learning and changing.
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What should be the aim of management? What is their job?
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The sure way to increase productivity is to better administrate man and machine.
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Quality’ means what will sell and do a customer some good – at least try to.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Hold everybody accountable? Ridiculous!
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If you do not know how to ask the right question, you discover nothing.
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Lack of knowledge… that is the problem.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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You should not ask questions without knowledge.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING






