The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
More W. Edwards Deming Quotes
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eliminate numerical quotas, including Management by Objectives.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is pride of workmanship.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality is everyone’s responsibility.
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It is not necessary to change. Survival is not mandatory.
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The big problems are where people don’t realise they have one in the first place.
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I am forever learning and changing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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In 1945, the world was in a shambles. American companies had no competition.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING






