It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGQuality is pride of workmanship.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGThe prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING