Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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Quality is everyone’s responsibility.
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I am forever learning and changing.
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Lack of knowledge… that is the problem.
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No one knows the cost of a defective product – don’t tell me you do.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Customers that boast about your project or service, and that bring friends with them.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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What should be the aim of management? What is their job?
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The prevailing system of management has crushed fun out of the workplace.
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In 1945, the world was in a shambles. American companies had no competition.
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All anyone asks for is a chance to work with pride.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMING