If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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A bad system will beat a good person every time.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Hold everybody accountable? Ridiculous!
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Quality is everyone’s responsibility.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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We are here to make another world.
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It is not necessary to change. Survival is not mandatory.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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People don’t like to make mistakes.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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What should be the aim of management? What is their job?
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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I am forever learning and changing.
W. EDWARDS DEMING