All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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When a system is stable, telling the worker about mistakes is only tampering.
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I am forever learning and changing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Whenever there is fear, you will get wrong figures.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Hold everybody accountable? Ridiculous!
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Innovation comes from the producer – not from the customer.
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Quality is pride of workmanship.
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Quality’ means what will sell and do a customer some good – at least try to.
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Eliminate numerical quotas, including Management by Objectives.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING