The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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We are here to make another world.
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It is not enough to do your best; you must know what to do, and then do your best.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Export anything to a friendly country except American management.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Any manager can do well in an expanding market.
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Eliminate numerical quotas, including Management by Objectives.
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Lack of knowledge… that is the problem.
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Innovation comes from the producer – not from the customer.
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What should be the aim of management? What is their job?
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It is not necessary to change. Survival is not mandatory.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING