Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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A bad system will beat a good person every time.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You should not ask questions without knowledge.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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In 1945, the world was in a shambles. American companies had no competition.
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What should be the aim of management? What is their job?
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Lack of knowledge… that is the problem.
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The sure way to increase productivity is to better administrate man and machine.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING






