For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEHA great brand is a story that never stops unfolding.
More Tony Hsieh Quotes
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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The brand is just a lagging indicator of a company’s culture.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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To never forget that the most important thing in life is the quality of life we lead.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Help shape the stories that people are telling about you.
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Chase the vision, not the money, the money will end up following you.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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