Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
TONY HSIEHJust figure out what your personal values are then just make those the corporate values.
More Tony Hsieh Quotes
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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What’s the best way to build a brand for the long term? In a word: culture.
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The best leaders are servant leaders – they serve those they lead.
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The brand is just a lagging indicator of a company’s culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Help shape the stories that people are telling about you.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Zappos is a customer service company that just happens to sell shoes.
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