It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
TONY HSIEHJust figure out what your personal values are then just make those the corporate values.
More Tony Hsieh Quotes
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Zappos is a customer service company that just happens to sell shoes.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Stop chasing the money and start chasing the passion.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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