Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEHJust figure out what your personal values are then just make those the corporate values.
More Tony Hsieh Quotes
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Stop chasing the money and start chasing the passion.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Zappos is a customer service company that just happens to sell shoes.
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Envision, create, and believe in your own universe, and the universe will form around you.
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