The best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEHJust figure out what your personal values are then just make those the corporate values.
More Tony Hsieh Quotes
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The brand is just a lagging indicator of a company’s culture.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Without conscious and deliberate effort, inertia always wins.
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Get the culture right, and everything else just falls into place.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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For individuals, character is destiny. For organizations, culture is destiny.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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A great brand is a story that never stops unfolding.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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