A great brand is a story that never stops unfolding.
TONY HSIEHInspire other communities and cities to reinvent themselves.
More Tony Hsieh Quotes
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Your brand is your culture.
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The brand is just a lagging indicator of a company’s culture.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Chase the vision, not the money, the money will end up following you.
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The best leaders are servant leaders – they serve those they lead.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Help inspire people to realize they are capable of changing the world.
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Zappos is a customer service company that just happens to sell shoes.
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