Chase the vision, not the money, the money will end up following you.
TONY HSIEHInspire other communities and cities to reinvent themselves.
More Tony Hsieh Quotes
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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A great brand is a story that never stops unfolding.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Help shape the stories that people are telling about you.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Zappos is a customer service company that just happens to sell shoes.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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