I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEHHelp inspire people to realize they are capable of changing the world.
More Tony Hsieh Quotes
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Just figure out what your personal values are then just make those the corporate values.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Inspire other communities and cities to reinvent themselves.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Zappos is a customer service company that just happens to sell shoes.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Envision, create, and believe in your own universe, and the universe will form around you.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Stop chasing the money and start chasing the passion.
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Things are never as bad or as good as they seem.
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